By guest author David Callaway, marketing content developer at Bigcommerce
I went to MozCon, and all I got was this massive amount of marketing and SEO knowledge.
If you’re unfamiliar with MozCon, it’s an annual three-day conference of forward-thinking, actionable sessions in SEO strategy, social media, community building, content marketing, brand development, the mobile landscape and analytics. It’s a great conference for any online business that is looking to solidify its brand’s status on search engines, as well as in the minds of customers.
This year, there was a lot of talk about disruption. Almost every speaker mentioned it — new business models disrupting old, new strategy and tactics disrupting traditional marketing, and even Google constantly disrupting themselves (and SEO). It’s easy to be a little freaked out by the idea that you need to constantly be innovating to keep up.
But the message was ultimately hopeful, because there are certain things that always matter. Things that, when done right, are really hard to disrupt. And then you don’t need to worry about what Google is doing or what tech changes are coming down the road, because you’ll have a solid foundation upon which to add new tactics. Here’s how to build a consistent, “undisruptable” brand.
At the conference, Will Reynolds gave two great examples of why building a consistent brand matters. He showed why investing the time to build a brand that people like and remember can be much more effective than time spent getting top search results placement for a keyword.
The first example is VRBO vs. Airbnb.
If you type “vacation rentals” into Google, VRBO is the top placement. They probably put in a lot of work to get there.
Airbnb, on the other hand, is about eight places down. But they invested resources in building a great brand, one that has become synonymous with vacationing. For instance, they create these fantastic neighborhood guides:
(From Will Reynolds’ MozCon 2015 deck)
And when you type “London neighborhood” into Google, you get this:
(From Will Reynolds’ MozCon 2015 deck)
While VRBO was focused on rankings, Airbnb was focused on vacations. They understand what their customers are looking for, what their needs are, and in response, want to solve problems for them. After all, solving problems for people never goes out of style.
Here are the results from Airbnb’s brand strategy:
(From Will Reynolds’ MozCon 2015 deck)
Building a great online brand requires playing the long game. It takes a while to get it right, but the benefits far outweigh the costs.
The other example Will gave is United Airlines vs. Virgin Airlines.
Both play videos at the start of a flight. The United video is basic, boring and features their CEO.
On the other hand, here’s the Virgin video:
Travel is a slog. So why not make it fun with a catchy song and dance number? Virgin is a beloved brand because they think through those types of details, and people go out of their way to fly Virgin over other airlines.
Of course, it’s not just the video. Virgin does an outstanding job of creating a consistent brand, from buying tickets on their site, to their gates at the airport, to their in-flight experience. All of it is fun and memorable down to the last detail.
According to Dana DiTomaso, “Your brand is your promise.” Your promise needs to match your reality at every touchpoint you have with customers. Virgin excels at that.
(From Dana DiTomaso’s MozCon 2015 deck)
So how do you do that for your own online business? Create a brand strategy.
Even the smallest online business can (and should) create a brand strategy. And the bigger you are, the more important it is, because it becomes much harder to control your brand if you have more touchpoints but no game plan in place.
Here are Dana’s brand strategy tips from the MozCon conference:
Dana’s tips can help you jump-start your online business branding efforts no matter the size of your company.
This article was originally published on the Bigcommerce blog.
For more online business strategies, check out our Business Growth Strategies page.
About the Author:
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